Remote
Support
Our Tech Support Tool is a secure piece of software, custom built to help our technicians assist in rapid remote support for our contract customers.
The software allows our technicians to give our customers secure, robust remote support direct to their PC, no matter where they are in the world.
As the software and connection is run by the end user, no one, including Core Concept, can have access to your business network without prior knowledge and consent by the user.
More information :
- The software uses 128 bit AES encryption on every single connection
- The software also boasts a 512 bit key for
ID which changes on each connection
- Our
support tool is automatically uninstalled every
time the connection is closed
- There
can be no incoming connections and no unattended
service connections to the clients machine on
instant support
- The software requires no extra configuration
to traverse through firewalls
- The software works in the safe mode
environment of all versions of windows
- The software has an integrated chat feature
for our customers
- The software supports Apple Macintosh and
Linux operating systems
Please contact us for more
information regarding our instant Support Tool and
Support Prices
We offer two types of service.
Instant Pre Pay support for home users as well as unattended instant support for our business Clients.
Terms and conditions will apply.
Please Download The
Support Tool
Start Support Session. Home & Business Support
Start Support Session. Premium Business Support
(We are a registered Data Controller).
We offer two types of service.
Instant Pre Pay support for home users as well as unattended instant support for our business Clients.
Terms and conditions will apply.
Please Download The
Support Tool
Start Support Session. Home & Business Support
Start Support Session. Premium Business Support
Insurance
(We are a registered Data Controller).