Core-Concept provides mobile on-site computer
maintenance, support and consulting services ("the
services"). The services are provided to the Customer
subject to the following Terms and Conditions of
Service. The Customer agrees that by confirming a
booking; the Customer agrees to the Terms and
Conditions of Service set out herein.
Changes to the Website
We reserve the right to change or remove (temporarily
or permanently) the Website or any part of it without
notice and you confirm that Core Concept shall not be
liable to you for any such change or removal.
We reserve the right to change these terms and
conditions at any time by amending this page and you
are expected to check this page from time to time to
take notice of any changes we make, as they are
legally binding on you.
We reserve the right to supersede some of the
provisions contained in these terms and conditions by
publishing provisions or notices elsewhere on the
Website and your continued use of the Website
following any changes shall be deemed to be your
acceptance of such change.
Workshop
Repairs
Upon Core Concept receiving your PC/Laptop for fault
diagnosis in the workshop an inspection fee of £35 is
payable. This amount is to cover the time diagnosing
the faults. In the event of a repair going ahead this
amount will be deducted from the final total. In
circumstances where no repair is undertaken at the
request of the customer, or repair is not feasible,
this amount will be kept for the time spent diagnosing
the faults with the unit.
Please allow upto seven days before contacting us to
discuss the progress of any workshop repair as this
allows the technicians to concentrate on solving
your computer issues. Most jobs will be completed
within this time except in exceptional circumstances.
After any repair is complete, it is the responsibility
of the customer to ensure proper operation of any
software unless the software was part of the reason
for the computer being brought in for repair.
Re-installation of any software that is Non-functional
due to the nature of the fault/repair is the
responsibility of the customer or is chargeable
separately.
Equipment Repairs
Hardware such as (Tape
Drives, Internal/Portable Storage Devices, Printers
etc) will be repaired by our 3rd party
affiliate/partner providers and will be collected and
delivered back to your place of business by a selected
courier service. We will require a 75% deposit to
cover the repair and transit cost. We will notify you
of the collection date along with your packaged item.
This keeps everything in-house. We will not be liable
for missed collections and charges may occur if we
need to re-order the collections service.
Frequently
Asked Questions
Q. If I need
Core Concept to upgrade a PC with new hardware
components, when is a new operating system needed?
e.g., new Windows XP, Vista, 7/8, Software Etc.
A.
Normally, we can upgrade or replace all of the
hardware components on a computer—except the
motherboard—and the customer can still retain the
license for the original Microsoft OEM operating
system software. If the motherboard is upgraded or
replaced for reasons other than a defect fault, then a
new computer system has been created. Microsoft OEM
operating system software cannot be transferred to the
new computer, and the license of new operating system
software is required.
If the motherboard is replaced because it is
defective, you do not need to acquire a new operating
system license for the PC as long as the replacement
motherboard is the same make/model or the same
manufacturer's equivalent, as defined by the
manufacturer's warranty.
Q. If I need
Core Concept to reinstall the operating system on a
machine purchased from a direct OEM Supplier (e.g.,
Acer, Dell, and HP) what needs to be taken in to
consideration?
A.
A customer who wants Core Concept to reinstall the
Windows operating system must provide recovery media
from the direct OEM Supplier because the software is
licensed to the customer for use on that PC by that
OEM Supplier. You cannot use your own OEM to reinstall
the operating system, or any other version of media
because these versions are different from the original
OEM Windows license you acquired from the direct OEM
Supplier.
A customer who doesn't have a backup copy/image of the
software for reinstallation will need to contact the
original OEM Supplier and request replacement recovery
media; a charge may occur for the media. We will use
that media to reinstall the operating system on that
machine.
Q. I have
purchased a retail version of Windows, does the same
criteria above apply when installing an operating
system.
A.
No, retail versions can be installed and moved to
another computer as long as it's only installed on one
computer at a time. The previous Windows installation
must be formatted/deleted. You may have to contact
Microsoft and explain the situation to complete the
new activation process. Activating Windows on the
second computer will automatically deactivate the
license for the first computer. The key will work with
both 32 and 64 bit, but only one can be installed at a
time.
Cancellation
Any cancellations made within 24 hours of the arranged
time of appointment may be subject to a cancellation
fee of £25.
Service
Limitations
Core Concept and /or its third-party service providers
reserve the right to refrain from providing any or all
services ordered and refund from the customers
payment, wholly or in part, if technical conditions or
customer requirements are unusual, extensive or beyond
the scope of this service agreement as reasonably
determined by Core Concept and/or its third-party
service providers.
No
Fix-No Fee Policy
Our 'No Fix No Fee' does not apply if the customer is
advised on a suitable solution but decides not to take
it. In this situation, the client may be required to
pay fees to cover diagnostic and call out charges, not
exceeding £45. If the engineer is able to resolve the
problem or affect the repair, but is only prevented
from doing so because the customer does not possess
the required software CD-Rom or Product Key, then the
customer is charged for the engineer's time spent to
that point. This policy does not apply to data
recovery, computer virus or spyware problems or to
cases in which the computer has been struck by
lightning.
Payment
The Customer will pay Core-Concept the amount stated
on the Core-Concept invoice/work report at the time
Core-Concept attends the Customer's premises.
Core-Concept will attend the Customer's premises for
the period agreed by the Customer prior to or at the
commencement of the appointment. Core-Concept will
endeavour to diagnose and/or remedy the problem(s)
described by the Customer at the commencement of the
appointment. If the problem(s) has not been remedied
at the end of Core-Concept attendance, Core-Concept
will discuss with the Customer the options available.
The Customer may ask Core-Concept to continue working
on the problem(s) or make a further appointment. The
Customer may terminate the appointment at any time. On
termination the Customer will pay Core-Concept the
amount incurred in respect of any additional time, if
any. Payment is to be made in cash, or cheque and
credit/debit card payments are made via our secure
online website and Paypal Checkout gateway and are
subject to a 3.5% surcharge. In the event of
non-payment, default or dishonoured cheque
Core-Concept will charge interest at the rate of 15%
per month from the date of the invoice up to and
including the date payment is made in full.
Late
Payment
Accounts, Invoices that are overdue will result in a
reminder been sent. Accounts, Invoices that have not
been settled within our payment terms will incur a
late payment charge of 15% per calendar month of the
amount outstanding.
VAT
Core Concept Computer Services do not charge
VAT. This saves residential clients and small
businesses 20%.
Liabilities
Core-Concept accepts no liability in respect of any
problem(s) it may not remedy due to any matter beyond
its control including but not limited to the age,
specification or condition of the Customer's hardware
or software, Customer's failure to co-operate, provide
appropriate software discs, drivers or product serial
numbers or any fault with the Customer's Internet
Service Provider. The Customer hereby confirms that a
full back-up of the Customer's hard-drive has been
made prior to Core-Concept commencing the services and
that there is no legal restriction or impediment to
Core-Concept providing services to the Customer. A
disclaimer must be signed by the customer prior to any
work taking place.
Under no circumstances shall Core-Concept be liable
either in contract, tort or otherwise, to the
Customer, its employees, agents, or any third party,
for any injury or damages, including without
limitation, any direct, indirect, special or
consequential damages, expenses, costs, profits, lost
savings or earnings, interruption to business
activity, lost or corrupted data, or other liability
arising out of, or related to the services provided by
Core-Concept or out of the installation,
de-installation, use of, or inability to use the
Customer's computer equipment, hardware, software or
peripherals. The Customer will, upon demand, indemnify
Core-Concept in respect of any loss, damage or injury
arising from the provision of the services. For the
avoidance of doubt Core-Concept has no liability for
Customer data lost or damage incurred in any
circumstances whatsoever, before, during or after the
service.
Confidentiality
Core-Concept will maintain the confidentiality of the
Customer's files and/or data and undertakes not to
provide any Customer information to any third party
save in the event it is lawfully required to do so.
Core-Concept reserves the right to refuse the
provision of services for any reason including but not
limited to circumstances such as the presence of
unlicensed or illegal software or material or material
of an obscene or pornographic nature on a Customer's
computer. If for such reason Core-Concept terminates
the services the Customer shall be liable for and pay
to Core-Concept, at that time, the charges incurred in
respect of time spent, in accordance with the Payment
terms as stated above.
Goods
provided by Core-Concept
Core-Concept may make recommendations to the
Customer or the Customer may request that a product
be provided by Core-Concept in order that
Core-Concept can perform the services. All expressed
or implied warranties, description, representations
and conditions as to fitness or suitability for any
purpose in respect of the services, including in
respect of any product, including but not limited to
any item of software, hardware or peripheral
provided by Core-Concept, are expressly excluded.
For the avoidance of doubt, Core-Concept has no
liability as to the suitability for the performance
of the services, of any product manufactured, sold
or supplied by any third party, whether or not that
product has been recommended to the Customer by
Core-Concept. Any hardware, software or equipment
provided to the Customer shall remain the property
of Core-Concept until full payment is received.
Return
Visit & Complaints Policy
In the unlikely event of any dissatisfaction with
the service provided by Core-Concept, the Customer
should immediately contact Core-Concept on 0844 504
9205 (Ext 2). Core-Concept will make an appointment
for a return visit by the Technician. The Technician
will endeavour to rectify the problem. If the cause
of the dissatisfaction was due to a matter beyond
the control of Core-Concept, the Customer shall pay
for the additional time incurred at Core-Concept
normal rates. If the problem arose directly as a
result of Core-Concept previous attendance no
further charge shall be made, ( Only within a 72
hr period, from the time of the Service/Fix. )
This warranty does not cover for further software,
network, toolbar installations and new malware
problems, once the technician has performed the
service and successfully repaired the system.
Limitation
of liability & Release
By leaving your equipment at the Workshop and paying
the "Inspection Fee"; it is deemed that you accept
the above terms and conditions, and agree to release
and hold harmless Core Concept, and/or its
third-party service provider from and against any
loss, liability, or damage, including without
limitation any indirect, incidental, special or
consequential damages, expense, costs, profits lost
savings or earnings or liability that you the owner,
or lessee may suffer arising out of, or related to,
the services provided by Core Concept. This includes
but is not limited to data loss or lack of function
in any component or element of your computer system
and/or Peripherals and any changes or alterations to
your software as a result of Core Concept and/or its
third-party provider`s agents, partners, affiliates,
and/or third-party services providers.
I have read
and agree to the Terms and Conditions listed above.